Refund Policy
1. Our commitment
We stand behind the quality of our translations. If there is a genuine accuracy problem with delivered work, we will correct it or refund appropriately. This policy sets out how.
2. Correction period
You have 7 calendar days from delivery to request corrections at no additional cost. Submit requests to hello@translatewedo.com with specific details of the issue. We will assess and respond within 1 business day.
3. Full refund conditions
A full refund is available if: (a) we are unable to deliver within the agreed timeframe and you have not received the work; (b) the delivered work contains systematic errors affecting comprehension throughout the document; (c) the delivered content does not match the agreed language pair or document scope.
4. Partial refund conditions
A partial refund may apply where delivery is significantly delayed beyond the stated timeline and partial work has been delivered, or where specific sections contain substantive errors that we are unable to correct to your reasonable satisfaction after a second attempt.
5. Non-refundable situations
Refunds are not available for: changes of mind after translation work has commenced; stylistic preferences that are not translation errors; changes to the source document submitted after the project began; or requests submitted more than 14 days after delivery.
6. How to request a refund
Email hello@translatewedo.com with your order reference, a description of the issue and any supporting examples. We will respond within 2 business days. Approved refunds are processed back to the original payment method within 5-10 business days.
7. Consumer rights
If you are a consumer under Spanish or EU law, statutory rights apply in addition to this policy and are not limited by it. For EU consumer rights information see ec.europa.eu/consumers.