Refunds and Returns Policy
Translate We Do
Effective Date: February 27, 2025
1. Introduction
At Translate We Do, we strive to provide high-quality translation services. Our Refunds and Returns Policy is designed to be fair, transparent, and user-friendly while ensuring a clear process for customers to request refunds under appropriate conditions.
2. Eligibility for Refunds
Refunds may be granted under the following conditions:
- If the translation service has not yet commenced, a full refund may be issued upon request.
- If the delivered translation contains significant and verifiable errors that do not meet the agreed-upon service standard, we may offer a revision or a partial refund at our discretion.
- If the service was not delivered within the agreed timeframe without prior communication from us, a partial or full refund may be considered.
Refund requests that fall outside of these conditions will be evaluated on a case-by-case basis.
3. Non-Refundable Services
The following services are non-refundable:
- Completed translation services that have been approved by the client.
- Translations that were delivered on time and meet professional standards.
- Rush or expedited translation services unless we fail to meet the agreed deadline.
- Customized or specialized translation requests that involve industry-specific expertise.
4. How to Initiate a Refund Request
To request a refund, customers must follow these steps:
- Contact us via email at danmktstk@gmail.com within 7 days of receiving the translation.
- Provide the order details, including the project reference number and the reason for the refund request.
- If the request is related to quality concerns, provide specific examples or supporting documents demonstrating errors.
- We will review the request and respond within 5 business days with our decision.
If a refund is approved, it will be processed using the original payment method within 10 business days of approval.
5. Revision Instead of Refund
If a customer is not satisfied with the delivered translation, we may offer one free revision before considering a refund. The revision request must be submitted within 7 days of receiving the translation and must specify the exact areas requiring correction.
6. Processing Fees and Costs
- Refunds will be issued in the original payment currency.
- Any transaction fees charged by third-party payment processors (e.g., PayPal, credit card providers) may be deducted from the refund amount.
- In cases of a partial refund, the amount will be determined based on the proportion of work completed.
7. Contact Information
For any refund inquiries, please contact us:
Translate We Do
Email: danmktstk@gmail.com
Address: South Korea
This Refunds and Returns Policy was last updated on February 27, 2025.